HOW MIGHT WE ACCELERATE TIME TO MARKET?
MCMP has had trouble with getting custom services developed quickly to suit the needs of their users and are looking for solutions to make their experience more customizable to fit their users needs. As a design team, we were asked to explore the people affected by this problem in order to address their pain points.
OUR USER
Craig, The Lead Developer
Craig leads the grass roots adoption of new technologies, standards (tools, processes) and resources (direct, or from LOB sponsors) related to application development and deployment.
Craig has limited visibility and agency to request, view, and track new service requests
Craig often struggles to find the services he needs in the MCMP Enterprise Marketplace
There is no mechanism to track Craig's unmet needs
PAIN POINTS TO RESOLVE
Craig has limited visibility and agency to request, view, and track new service requests
Craig often struggles to find the services he needs in the MCMP Enterprise Marketplace
There is no mechanism to track Craig's unmet needs
